"Tel Calls to Anti Coagulant Clinic ?"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted by RogerN
My mother in law was due to attend another "Warfarin check" on Wednesday 23.9.15., but following a fall and an overnight admission recently, where she was assessed by a very helpful geriatric specialist, her Warfarin treatment has been withdrawn.
Conscientious attempts to advise the Anti Coagulant Clinic that she would not be attending seem to have verged on the farcical, and it is not surprisng that the NHS has been obliged to record huge financial costs arising from "No show" patients, as the process of advising of cancellations is a huge deterrent to those who are not blessed with perseverence or have time restraints to fulfil this task.
The number given for the Clinic was not answered on numerous occasions, and had no diversion or answerephone facility. Digging out this website and an apparent tel no. merely seemed to achieve a call processed via a central switchboard who were also unable to relay the call to an answerable phone in a timely manner. Their second attempt seemed to reach an anonymous answer facility, but I was not convinced that my cancellation attempt would have fulfilled our endeavour to be helpful.