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Long waiting times

Story from nhs.uk

"Long waiting times"

About: Salford Royal

I attended the One Stop Breast Clinic with my daughter and was disappointed with the length of time we had to wait for her appointment which was almost one and a half hours overdue. Maybe this is normal and whilst I appreciate that appointment slots sometimes run over time, an apology would have been appreciated.

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Responses

Response from Salford Royal 8 years ago
Salford Royal

Submitted on 23/09/2015 at 16:06
Published on nhs.uk on 24/09/2015 at 02:31

Hi spinningjenny

We are sorry to hear that you were dissatisfied when accessing this service recently. We apologise for the fact that your daughter's experience was poor.

We really try hard to improve our services based on the comments we receive from our patients and we would like the opportunity to discuss her experiences more fully - please would you/your daughter speak with our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you.

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