"So quick and easy"

Been in terrible pain due to a concretion in one of my eyes. I've never had this before and it was typical it happened on a Sunday. Waited u til Monday morning when around 8am I called the line for the emergency eye unit. A member of staff took down my details and the problem and said that I would receive a call back within the next hour. Half an hour later I received a phone call from a different member of staff who went over the symptoms and explained to me what they thought it was, and gave me a choice of appointments and asked me to come down. After checking in for my appointment I had a 5 minute wait before I was called. They did a few tests and checks on my eye before I was told what it was and that it could be removed today. I'm a bit nervous in hospital situations and not good with needles but the person I saw today was brilliant with me. They brought a fan into the room, explained everything and made me feel very comfortable. The procedure was very quick and basically painless. I was given AB cover for a week or so and the member of staff also advised some products I could buy as my eyes are a little dry. I was so relieved when I left at how quick and painless it all was. A huge thank you to the member of staff I saw and the team behind it all!!