"very satisfied with my treatment"

About: Princess Royal Hospital (Haywards Heath)

the only thing I need.to grumble I need to make was about the transport home. I was to be taken home. I was told that I would be taken home on the Thursday, at 7.30pm I was told that it was too late and too far for the journey. That booking should have been carried over to the next morning. The booking was for some reason was cancelled. I finally arrived home at 10pm. Thus blocking a bed. This is terrible. It spoiled an otherwise very happy stay at your hospital. Which was outstanding, so thank you for that.

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Response from Princess Royal Hospital

Dear Pauline,

Many thanks for posting such positive comments about your treatment at the Princess Royal Hospital in July.

I am so sorry to hear about the mix up with your transport home, which obviously must have been very frustrating for you.

If you would like us to look into what happened with it, please don't hesitate to contact us on pals@bsuh.nhs.uk with further details.

I do hope that you are now fully recovered.

Kind regards,

Andrew Harvey

Patient Advice & Liaison Service

Brighton & Sussex University Hospitals

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