"Parent waiting over 2 weeks to be seen within..."

About: Tameside General Hospital

Unbelievably shocking service from this department! 2 doctors have sent requests for my father and he has been in A and E twice. He has been wearing a catheter for nearly 2 weeks with one nurse visit, who removed it and then he had to go back into A and E! I have been calling the department who apparently has no record and there is also no record of the A and E visit! Tameside hospital communications need to be looked at! Very very concerned and now going to have to seek private help!

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Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

We are sorry the level of care has fallen below the standard we expect. Please can I ask you to contact the PALS and Complaints Team for us to look at your concerns in more detail? Telephone 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk

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