About: Broomfield Hospital

Attended the phlebotomy department for a blood test. Was seen very quickly and hospital was extremely clean. However, the person doing the blood test didn't even acknowledge me as a patient. Went in, not even a 'hello', ''how are you'' or an introduction, a smile or anything! Although I am ok with blood tests, if you are a nervous patient, seeing someone with that kind of attitude will make you even more nervous. Not impressed at all!

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Response from Jonathan Wright, Patient Experience & Voluntary Services Manager, Mid Essex Hospital Services NHS Trust

picture of Jonathan Wright

Your experience will be shared with the team who I know will be disappointed. Thank you for sharing.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful