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"APPOINTMENT CANCELLATION"

About: Crosshouse Hospital / General Surgery

(as the patient),

I have had an ongoing problem with reflux for quite a few years and last august it became extremely bad and for 5 months i was pretty unwell and could hardly eat or drink without excruciating pain. I had to see my consultant yet again and was told that i needed to have certain tests carried out.

The tests where eventually carried out and i then went back to see mr robertson. I was told that my bmi would need to be 35 before he would operate and i was re-scheduled to see him again on 26th october 2015. Since being told that i have to lose weight to reduce my bmi, i have been living on my nerves and feel that i couldn't even book a holiday incase i put on weight or that the reflux would return with a vengeance. My life has been on hold and i have been terrified that i wont get the operation to help me get well. This morning i received a letter from crosshouse hospital telling me that my appointment for october has had to be cancelled and another appointment for December has been arranged.

I truly feel that peoples lives are really not as important to nhs as they should be and i am just being fobbed off yet again. If an appointment has to be canelled and then re-arranged, why does it have to be a 2 month further down the line gap for the re-arranged appointment? I think it's absolutely disgraceful and unfortunate for people who are at their wits end and cannot afford to go private. Shame on you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/09/2015 at 12:25
Published on Care Opinion at 15:36


picture of Eunice Goodwin

Dear Tully,

I am so sorry that you have such a painful time and have waited so long. Can I ask you firstly to contact the secretary of the service or the referral management service to ask for a cancellation (01563 827070). Also, if you want to call 01563 826146 and give us more details e.g. Your name, CHI number or date of birth and what consultant/service you are waiting for, we can look into it for you.

It does seem unfair that a cancellation by us makes another 2 months of a wait for you and I would like to think we are able to do something about that but without these details, it is not possible.

I hope we can help get this better for you,

Best wishes,

Eunice.

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