"5 star care gynea and breast unit"

About: Burnley General Hospital

Recently underwent hysterctomy. Was on gynea breast ward from 8th to 11th Sept.

Experienced 5 star treatment from every member of staff, beginning with first consultation at Colne medical centre right through the whole procedure and care up until discharge home. Special thanks to the surgeon and team who all took great care in giving me all the information I required to make the right decisions. A big thank you to all the nursing staff who took excellent care of me and nothing was too much trouble for them. Not forgetting the staff who cleaned and served meals - all were equally friendly and helpful. Ward was very clean, food was really good. Thanks to everyone I am making a very speedy recovery.

Maureen Howson

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Response from Burnley General Hospital

Many thanks for your feedback regarding your recent admission to the Gynaecology and Breast Care Ward at Burnley General Hospital and thank-you for taking the time to do so.

It is a pleasure to receive such lovely feedback and I will make sure your appreciation is passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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