"Spinal Physio Unit Employee - Rude and Abrupt"

About: Teignmouth Hospital

Attended for spinal assessment.

Treated very abruptly; exhibited impatience and lack of empathy bordering on rudeness.

Surprised and upset by such treatment by member of staff.

Story from NHS Choices

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Response from Teignmouth Hospital

Dear Anon,

Thank you for your feedback, I am sorry that your experience of this service failed to meet your expectations. I am also sorry to learn that you felt like you were treated with impatience by the staff member, which resulted in you being upset with the treatment you have received. I will ensure that your feedback is shared with the appropriate Senior Manager and request that this is discussed with the relevant team.

To ensure your issues are fully investigated, I will need to obtain some additional information. If this is something you would be willing to provide, please contact me using the details below.

If I can be of any further assistance or you have anything else you would like to discuss, please do not hesitate to contact me.

Yours Sincerely

Steve Clark

Feedback and Engagement Officer

Torbay & Southern Devon Health and Care NHS Trust

Bayhouse | Nicholson Road | Torquay | TQ2 7TD 01803 217397 feedback.t-sd@nhs.net

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Anon'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding to what was for you a distressing experience. Please take advantage of the offer of further contact from the trust officer.

At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss this or any health or social care issue with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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