"Awful experience"

As my partner fractured his finger we came to the hospital a&e and emergency department, arriving at 6.30 pm yesterday, to leave only after 00.10 without sorting anything out. The staff not helpful at all as they don't know how to handle people or organise their job.

We waited for at least 4 hours to just get the xray and a bandage, then waited again to get a paper saying that we'll get an appointment soon, during the next 7 days. The whole staff looked very relaxed and never in a rush to sort out people, but actually they were handling everything with careless as we needed to go back for a proper bandage. I hope we'll be more lucky. The staff are very confused and give different information.