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never changed in 3 years

Story from nhs.uk

"never changed in 3 years"

About: Salford Royal

my son has been a patient here for over 3 years. Appointments cancelled frequently then told we didnt turn up.clinics always over booked supposed to be seen every 6 weeks but can go months till next appointment.

Dentists and nurses always nice but the overbooking and long waits need to be addressed

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Responses

Response from Salford Royal 8 years ago
Salford Royal

Submitted on 14/09/2015 at 17:07
Published on nhs.uk on 15/09/2015 at 02:31

Thank you for telling us about your experiences with your son's care at our Trust. We are sorry to read about the problems you have reported and we would welcome the chance to look into these further.

Please can we encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk - they will be able to explain how we can best investigate the issues you are experiencing with his appointments.

Thank you.

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