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Excellent 5 star service

Story from nhs.uk

"Excellent 5 star service"

About: Hexham General Hospital

I was admitted yesterday to the day treatment centre for a subacromial decompression. I would like to pass on my sincere thanks to all staff involved in my care from reception staff to Drs, nurses, anaesthetist's and anaesthetic nurses. I cannot that you enough for the outstanding care you provided, I was involved in the decision making process and treat with the upmost dignity and respect during what was a particularly stressful time for me. Discharge information provided to me was also extremely useful. I am sorry I cannot name everybody individually but please could you ensure my thanks is passed on to all staff on duty on Saturday 12th September 2015. I would have no hesitation in using your hospital again and would certainly recommend your service to friends and family,

Thank you for providing such an excellent service.

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Responses

Response from Hexham General Hospital 8 years ago
Hexham General Hospital

Submitted on 13/09/2015 at 16:10
Published on nhs.uk on 14/09/2015 at 02:30

Dear Leanne,

Thanks a lot for getting in touch - we will make sure we pass on your lovely comments to all members of the orthopaedic team who each played their part in caring for you so well.

It is our pleasure to provide you with excellent service, and something that we strive to achieve every day. Your recommendation to friends and family means a great deal to us and helps motivate our staff to keep doing all they do to make a difference.

With all best wishes,

Annie

Annie Laverty - director of patient experience

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