"General out patients"

About: University Hospital Of North Durham

Today i attended my first appointment to see the consultant. can i just say what a lively person this is, they were so understanding and caring as were two nurse specialists too. I wasnt looming forward to my visit because of past care by certain health care assistants causing me to feel scared about coming back ,although it was a different department it still brought back horrible memories, but this consultant and all their colleagues today restored my faith in UHND. All my care was given to me by choices and everything was explained in great detail and with easy understanding. I will return in 4 months without any fear. Big thank you to you all xxx

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Response from University Hospital Of North Durham

Dear Tracey

Thank you for providing feedback on your recent visit to the University Hospital of North Durham for your out-patient appointment.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron and the service to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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