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Paediatric department

Story from nhs.uk

"Paediatric department"

About: East Surrey Hospital

I bought my 3 month old daughter in after my concerns about her health.

The nurses on arrival to the paediatric children's department were amazing and are a credit to the nursing profession.

Nurse Bryant offered me a space to meet individual needs of myself and my baby, so we could have skin to skin contact during her time of despair.

They were helpful and really listened to my concerns and made every effort to reassure me.

I would recommend the two nurses on shift that night as outstanding staff and am so grateful for their care and understanding.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 14/09/2015 at 08:47
Published on Care Opinion at 10:22

picture of Ian Mackenzie

Dear Amanda Bryan

Thank you for posting such a positive story about your recent experience in the children's ward at East Surrey Hospital.

It is good to read that they were so helpful and caring and that you felt so well listened to and supported.

I will ensure your story is hared with the team.

Regards

Ian

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