"General Surgery Initial Consultation"

About: Burnley General Hospital

Very busy out-patient clinic and staff were working hard but efficiently and diligently.

I was treated exceedingly well by the nurses, the consultant's registrar and the consultant.

I was the last patient of the morning yet the staff were buoyant and on top of the job - warm, kind, friendly people who are highly skilled and compassionate.

They were authoritative on the ailment in question, and gave sound advice.

Highly recommended.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback regarding your visit to the General Surgery Outpatient Department at Burnley General Hospital and thank-you for taking the time to do so.

It is a pleasure to receive such lovely feedback and I will make sure your appreciation is passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful