"Outstanding care on observation ward"

About: The Royal Liverpool University Hospital

The care and support we received on the observation ward in A&E was exemplary on 5th/6th September.

Staff nurse on the night shift was respectful of our daughter, treated her with dignity, and cared for us in our distress. She was a credit to the profession.

Likewise staff on the day shift, and also from the crisis team.

The impression was of a team which has high standards and works hard to maintain them.

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Response from The Royal Liverpool University Hospital

Thank you for your kind comments about our Emergency Department. We are pleased that you had a good experience and will pass on your comments to our staff.