"can’t thank the ambulance staff enough"

About: South Western Ambulance Service NHS Foundation Trust

(as a relative),

I have called the ambulance service yesterday in the middle of the night as my 95 year old mum fell over and we thought she broke her hip. We can’t thank the ambulance staff enough. They did a great job, they were very helpful and kind and I would just like to let them know how amazing they were. Thank you to Katie and her colleague!

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Gold667

Thank you for taking the time to provide our service with feedback. I hope your mum is recovering since her fall.

We would be very happy to share your generous words of thanks with the ambulance staff involved in your mum's care, however to do so we will need a little more specific information. If you are happy to do so please may I ask you to contact our Patient Engagement Team on either 01392 458831 or plaudits@swast.nhs.uk and one of the team will be very pleased to take you through the process for sharing thanks with our staff.

Thank you, again, for taking the time to share your story with us.

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