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Phone

Story from nhs.uk

"Phone"

About: Wrightington Hospital

It has taken me over an hour to get through to the Admissions Office after being shunted around to several other departments and even being given a phone number which doesn't actually exist!! I even at one point had the phone put down on me (I could hear people talking in the background)!!!

I realise it is a very busy hospital and department but this is really unacceptable service!

I have also been told that I cant be given a date for my operation yet as there are no Diaries released for October yet!! I find this very hard to believe as I actually work in another hospital and know we organise operations more than 30 days in advance so that patients get as much notice as is possible!!!!

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 8 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 29/09/2015 at 11:12
Published on Care Opinion at 14:19

We were sorry to learn of your experience upon contacting the Admissions Office at Wrightington Hospital. It is not the standard of service we aim to provide to our patients when seeking information regarding their operation date. Whilst we will be sharing your posting with the Healthcare Operations Manager for information and review, we would be happy to look into your concerns in more detail; please contact the Patient Relations Department when we can assist in providing you with the information you require.

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Response from Wrightington Hospital 8 years ago
Wrightington Hospital

Submitted on 29/09/2015 at 17:40
Published on nhs.uk on 30/09/2015 at 02:30

We were sorry to learn of your experience upon contacting the Admissions Office at Wrightington Hospital.

It is not the standard of service we aim to provide to our patients when seeking information regard their operation date and communication is vitally important in the patient experience. Whilst we will be sharing your posting with the Healthcare Operations Manager for information and review, we would be happy to look into your concerns in more detail; please contact the Patient Relations Department when we can assist in providing you with the information you require.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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