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The care has always been first class

Posted By spuggy

"The care has always been first class"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

I have been to A&E several times this year with reoccuring sepsis and the care has always been first class. The staff are always by your side and all work together. I have been treated appaulingly in both AAU and CAU, but can honestly say I'd go to A&E anytime. The care is far superior. Thank you to the staff there.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 8 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 24/09/2015 at 19:01
Published on Care Opinion on 25/09/2015 at 09:30

picture of Pauline Donnelly

Dear Spuggy

Thank you for taking the time to get in touch and leaving your feedback.

I have shared your feedback with the staff of A & E who would like to pass on their thanks for your kind words, it is really lovely for the staff to be recognised for their hard work and commitment to patients.

I am terribly sorry that your experience with AAU and CAU has not be so positive. I was wondering if you would like to get in touch with me to discuss these. My contact details are t: 01324 566523 or e-mail: p.marland@nhs.net. We’d like to see how we can use your experience to help improve what we do and we’d be really grateful for a little more information.

I hope that you are keeping well and look forward to hearing from you.

Kindest regard

Pauline Marland

Person Centred Patient Experience Coordinator

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