"Quick and First Class Care"

About: The Queen Elizabeth Hospital (King's Lynn)

On both recent visits to the hospital Eye Clinic, I was impressed with the level of service I received. Initially, I was given an eye examination and asked to return within a fortnight. Yesterday, on my return, it was found that there was a slight tear in the retina, which had not been visible on my first visit. The staff immediately made the necessary preparations to give me lazer treatment, although their planned lazer session was finished for the day. I had the attention of two senior ophthalmic in doctors and a nurse, and at all times felt secure in the knowledge that I was in good hands. I will return in 6 weeks for the next follow-up session, and have every confidence that all will be well. Nothing but praise from my husband and me for the high level of care given here.

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Response from The Queen Elizabeth Hospital

Thank you for taking the time to comment on your recent visits to the Eye Clinic. I am pleased to read that you have received such attentive service and that the staff were able to immediately provide the treatment you required. I hope that the problem with your eye is now addressed and that you will have a full recovery. I will ensure that your kind comments are shared with all the team in the Clinic.

Claire Roberts

Associate Director of Patient Experience

Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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