"Great care after my heart attack"

About: Royal Blackburn Hospital

Everything about the way my heart attack was handled was as good as I could have wished for. Everyone involved made every effort to make me relaxed and at ease.

The person who handled the call to the paramedics who came to my home then took me into hospital on Saturday evening.

The ward staff who looked after me on resuscitation and assessment, before I arrived on the cardiac ward.

The surgeon and staff who put 3 stents into my arteries and sent me home on Wednesday morning after only 4 nights in hospital.

Every question that I raised was answered clearly in plain language. The procedure that I went through was explained in great detail both before and during the operation,

The care and attention on the wards was first class.

The ward was clean, spacious and comfortable considering the circumstances. Also, the food was good with enough choice.

And all this was happening while BBC film crews were on the corridors outside making news reports about the poor state of the NHS!!!

After discharge I was given a 6 week cardiac rehabilitation programme to follow.

This was monitored from my local hospital in Clitheroe.

The manual that came with this programme was very supportive not just for me but also my wife. Not only did it guide me through an exercise programme, but it contained ideas about life-style and answered many questions that we had about my heart attack and how to cope with the future.

Following the 6 weeks of "gentle" rehabilitation, I was moved onto 3 months gym activities closely monitored at Roefield.

Now I feel fine, life is normal. In fact I feel better than I did before the heart attack.

I cannot speak highly enough of the treatment and care from everyone involved in my treatment by the NHS.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding the treatment provided by East Lancashire Hospitals NHS Trust following your heart attack and thank-you for taking the time to do so.

It is a pleasure to receive such lovely feedback and I will make sure your appreciation is passed onto the teams who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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