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Lovely nurses but poor doctors

Story from nhs.uk

"Lovely nurses but poor doctors"

About: Leicester Royal Infirmary

Doctors didn't seem to believe what I was telling them. Advised me my daughter had a breath holding spell, even though I clearly advised she did not at any point stop breathing/hold her breath before the seizure.

No explanation to what happened or why, also when asked if her urine was normal I advised it wasn't bit they still didn't check it, went to GP the next day and a water infection was confirmed.

Would not want to go here again.

The paramedics and ambulance staff on the other hand were brilliant, and all the nurses were lovely. Just need some doctors that listen and want to help rather than just fob people off.

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Responses

Response from Leicester Royal Infirmary 8 years ago
Leicester Royal Infirmary

Submitted on 15/09/2015 at 10:04
Published on nhs.uk on 16/09/2015 at 02:31

Dear Reviewer,

We are very sorry to hear that you felt that you were not listened to by staff at Leicester Royal Infirmary. Your experience does not reflect the high level of care we expect our patients and their families to receive and we would like to look into your concerns so we can improve our service for future. If you are happy for us to do so, please contact me by emailing Julie.A.Dixon@uhl-tr.nhs.uk

We are, however, happy to hear that you felt the large majority of staff provided an excellent service and we will be sure to let those teams know that you appreciated their involvement in the care of your daughter.

Kind regards,

Julie A. Dixon

Senior Site Manager

Leicester Royal Infirmary

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