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Rude Member of Staff in Pregnancy Scan

Story from nhs.uk

"Rude Member of Staff in Pregnancy Scan"

About: St George's Hospital (Tooting) (London)

The scanner was judgmental, rude and abrasive. A sadly unpleasant experience (over a couple of scanning appointments, not one-off). This contrasts with other far more pleasant staff in the same department.

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Responses

Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)

Submitted on 11/09/2015 at 14:49
Published on nhs.uk on 12/09/2015 at 02:30

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients who leave a message with contact telephone numbers.

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