About: Leicester Royal Infirmary

Staff blamed government targets for referring patient (with dementia) back to GP after a second re-book (one of these was inconvenient because the hospital changed the appointment!). Referred back so that a government target was not missed.

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Response from Leicester Royal Infirmary

Dear Reviewer,

We are very sorry to hear about your experience at Leicester Royal Infirmary. Your experience does not reflect the high level of care we expect our patients to receive and we would like to look into the matter to investigate your concerns further. If you are happy for us to do so, please contact communications@uhl-tr.nhs.uk.

Kind regards,

The Communications Team

Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful