"Ward 29 staff gave me excellent care"

About: Heartlands Hospital

Hi my name is Lorraine tooth sadly I was brought into hospital on 28th july when had fall at home .as a vunable adult I came in very scared and really was a wreck I ended up on ward 29 as a 41 year old whom was in extreme pain couldn't mobilise my world was upside down.ward 29 I believe need to get recognition I have received excellent care. With out the nurses and the hca and the medical team and the rest of the ward staff I wouldn't be here today.I was treated with dignity respect and they made me feel safe for first time in years .

If I could give them a award I would. I believe ward 29 cares for people with true heart for caring for vunable adults and would like managers to receive this review.

With special thank yous miss Lorraine tooth

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Lorraine

Thank you so much for your kind comments regarding Ward 29 at Heartlands Hospital.

I am sorry that you required admission to hospital but am so pleased to read details of your experience.

I do hope you are feeling much better now and please be assured I will forward your feedback to Sister Nas Hussain, Ward 29 Nurse Manager who will be thrilled to share your comments with her staff. I will also ensure that Catherine Limbrick, Matron and Liz McCarthy Operations Manager for Ward 29 are included.

I hope this is acceptable and thank you for providing your comments, patient feedback is extremely important to us.

kind regards

Marie Helebert

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