"NHS patients are bottom of the pile"

after getting a referral on the NHS and being advised this is the best place to be seen, I called to confirm an appt 5 days prior only to be told it has been rejected. My GP has not been informed of this, and was surprised to hear it. I then spent the afternoon speaking to 6 different members of staff at Clementine only to hit a brick wall when I said I was NHS.

If you want a good attitude from staff, do not go to this hospital unless you are willing to pay for it.

As an NHS patient, you are not a concern, and any attitude policies apparently do not apply to you.

I didn't even manage to get an appointment as despite being referred to ENT for the problem of a blocked nostril they cannot see me because I am a clinical risk...... for having a blocked nostril! Who can help if the people that are meant to refuse? I am sure a private referral would have been accepted if accompanied by full payment!