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Very poor help left in pain for 4 1/2 hours

Story from nhs.uk

"Very poor help left in pain for 4 1/2 hours"

About: Princess Royal Hospital (Haywards Heath)

Was transfers from Brighton at18:00 have not been booked in yet in pain will not give pain relief as not booked in now 23:40

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Responses

Response from Princess Royal Hospital 8 years ago
Princess Royal Hospital

Submitted on 10/09/2015 at 11:42
Published on nhs.uk on 11/09/2015 at 02:31

I am very sorry to see that you were left in pain for such a long time, this is certainly not the sort of treatment we want our patients to receive.

We would be very happy to look into what happened for you if you would like us to.

You can contact us on pals@bsuh.nhs.uk or 01273 523284.

Thank you for letting us know about your poor experience.

Kind regards,

Andrew Harvey

Patient Advice & Liaison Service

Brighton & Sussex University Hospitals

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