"Great customer care at the antenatal clinic."

About: St Thomas' Hospital (London)

I am 4 months pregnant and I have already had my first scan at St Thomas'. The person who performed the scan was absolutely brilliant, they made the experience one of the best ones ever.

I spoke several times to a member of staff regarding my midwife appointment who was not helpful whatsoever. Eventually I got through to someone who promised that someone would call me back asap. Five minutes I received a call and the person was able to resolve my issue in approximately 5m. Great customer service!

Story from NHS Choices

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Response from St Thomas' Hospital

Thank you for taking the time to share you feedback with us. We are pleased to hear that your scan was such a positive experince and that you received a prompt response to your call regarding your appointment. We will pass your comments on to the team involved.

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