About: Hull Royal Infirmary

My mother has had appointments cancelled. She was given another, on 31 August, for which she has to travel 20 miles. She is in her 80s. On the day of the appointment the hospital was closed! The careless administrative error is compounded by the fact that nobody ever answers the phone. Lack of organisation, care or compassion. Awful.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience.

We will ensure your comments are shared with the Ophthalmology department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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