"Mums care and after care."

About: Newark Hospital

Mum was in hospital for several weeks. The after care was poorly planned and as a result inadequate causing stress to her and her husband. She had to be re-hospitalised. During her stay ward staff expressed satisfaction with her. When paramedics asked for her to return after the post hospital care had failed the ward staff said she had not cooperated. After several weeks I rehabilitation she was weaker and less able but still sent home. Not home visit for assessment was made. As a result I lost confidence in what the ward staff told me about her during her stay. Both she and her husband have been caused unnecessary distress by the experience. Following the failure of her planned after care mum was readmitted to Kings Mill and then transferred to Newark where she currently is. We are hoping for a better outcome.

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Response from Newark Hospital

Thank you for your feedback.

We would like to discuss your concerns further and would be grateful if you could contact us on the telephone number below.

Our opening times are Monday to Friday between 8.30am and 5.00pm.

An answer machine is available and your call will be returned within 24 hours.

Alternatively if you are visiting Newark Hospital our office is situated at the main entrance should you wish to discuss your concerns in person.

Kind regards

Patient Experience Department

Newark Hospital 01636 685692 (direct dial)

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