"Rough treatment"

About: Northampton General Hospital (Acute)

Took blood sample from my 21 day old baby. Left her foot very bruised all over. Then phoned back in the evening to say that they had mucked up the samples and they want us to go back the next day to do it all again. Baby very traumatised the first time. They end up doing more harm than good.

Story from NHS Choices

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Response from Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust

Please accept our apologies that you didn't feel the service you received for your baby was acceptable. We always look to learn from the experiences of our patients and I thank you for taking the time to give us your feedback. Your feedback will be shared within the Trust to ensure lessons are learnt for the future.

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