"Treatment in A&E East Surrey Hospital"

GP sent me to The walk in centre with suspected pulmonary embolism. I was having difficulty breathing. I was with my partner who informed the receptionist I was having trouble breathing she didn't even look up but told us to take a seat.

We waited about twenty minutes by this time I was in pain could not breathe very well and distressed. my partner asked her if I could have oxygen or something she asked him to sit down it won't be long.

Soon after the triage nurse called us, asking the same questions several times she then asked us to follow her by this time I was in so much pain and couldn't breathe. my partner had to help me walk, the triage nurse just walked off.

I was seen by the doctor pain relief given but later when I needed more pain relief I rang my bell nobody took any notice. it was ringing for half an hour. I caught the doctors attention asked her for more pain relief. she told me to ring for the nurse who was standing a little way in front of her. I could not believe it eventually the nurse came gave me pain relief.

I then needed to go to the toilet. I rang my bell. no one answered. my partner went to the nurses station to ask if someone could take me to the toilet they just said well err no. clear answer even though 2 nurses sitting there. my partner asked if they could disconnect me from the drip he would take me which they did. On my bed lay blooded dressings, a container full of blood taken from me which was just left there.

I was then taken to the ward never been so happy to get out of there.