"Great Work"

About: Trafford General Hospital

Massive thanks for your professional friendly informative service on Sunday. Endoscopy unit was modern and clean. Staff were polite, helpful and maintained my dignity throughout the enema and the sigmoidoscopy. The consultant and Nurses kept me comfortable and well informed throughout the procedure. Recovery area was quiet and and comfortable, the sister made me feel so cared for and I thank them and all the staff at the unit. Before attending, having not been in hospital before I was very nervous, every one of the team put me at ease at each stage of the procedure, from reception all the way to recovery. Who needs to go private these days when the NHS are providing such a great service?

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Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your care in the Diagnostic Endoscopy Department at Trafford General Hospital. It was very kind of you to write and compliment the service, as it is good to receive positive feedback that reflects the hard work and dedication of our staff. It was reassuring to hear that you found the staff to be polite, helpful and caring, and that you were kept informed at all times. We were also pleased that you felt the staff maintained your dignity and put you at ease throughout your care. I can assure you that we have passed on your positive comments to the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust