"Was treated poorly by nurse."

About: East Surrey Hospital

I actually didn't continue using the service as in 4 years I only see the consultant once and left in the care of a rheumatology nurse. I was made to feel like it was my fault that medication didn't work, concerns over deformed hands were fobbed off and told there's nothing that can be done. Yes I am overweight but didn't need to be told every appointment that my weight isn't helping (don't know how I can lose weight fast when I'm practically bed bound). The nurse didn't listen to me or my concerns, and now I'm suffering because I no longer see a rheumatologist.

Story from NHS Choices

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Response from Fiona Allsop, Chief Nurse, Surrey and Sussex Healthcare NHS Trust

Dear SxLxP

thank you for your post. I am sorry that you feel that your concerns regarding your care have not been heard and you are in pain. Could I ask you to contact me on the following email so that we can see if we can help you.


many thanks


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful