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Minor injuries clinic

Story from nhs.uk

"Minor injuries clinic"

About: Gosport War Memorial Hospital

Absolutely gobsmacked, my partner and I went there for a serious ear infection. The receptionist said that we should ring 111 for an appointment or we can wait to be seen. We waited to be seen. After 2 and a half hours - we were called just for the nurse to tell us that we should ring 111 for a GP appointment.

On this website it does not instruct you to call 111 1st. The website also states that the practice nurse can also precribe some drugs and medication but the nurse said that the GP doesn't like them to do it.

What absolutely appalling service. Like you, I don't have time to waste so either make it 100% clear on the website or/and make it 100% clear at reception.

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Responses

Response from Gosport War Memorial Hospital 8 years ago
Gosport War Memorial Hospital

Submitted on 24/08/2015 at 09:10
Published on nhs.uk on 25/08/2015 at 02:31

Dear Jan Thank you for taking the time to share your feedback with us. We are so sorry to learn about your experience at Gosport War Memorial Hospital, Minor Injuries Unit.

This service is managed by Portsmouth Hospitals NHS Trust who have received your feedback and who would be more than happy to look into this further for you if you would like. If so, then please write to their PALS Team at PHT.Pals@porthosp.nhs.uk or contact them via their free phone on 0800 917 6039.

Kind regards

Jane Tibble Complaints and PALS

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