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Worst experience to date

Story from nhs.uk

"Worst experience to date"

About: Hillingdon Hospital

Very very bad service, was sent here by nhs direct only to be told I shouldn't listen to them and then suggested I visit my university gp 5 hours away. Staff were ignorant and rude and made me feel bad for asking for help. Staff had no concept of customer service especially in an environment where the patients are already distressed. Was told to just take ibuprofen without even being asked if I had already tried that or if I was on any other medication - basic protocol that you'd expect just in a pharmacy.

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Responses

Response from Hillingdon Hospital 8 years ago
Hillingdon Hospital

Submitted on 07/09/2015 at 14:45
Published on nhs.uk on 08/09/2015 at 02:30

Thank you for your feedback. We are very sorry to hear of the poor experience you had within the Urgent Care Centre. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the service manager and the staff for reflection and consideration for future learning and service improvement. If you would like to discuss your concerns further please contact the UCC Service Manager via: jenny.walker2@nhs.net

With thanks

Senior Management team

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