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Thank you to all staff involved in my mother-in laws care

Posted By Lucyvp

"Thank you to all staff involved in my mother-in laws care"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Emergency Department University Hospital Monklands / General Surgery (Wards 4 & 7)

(as a relative),

My mother in law had been unwell for a few days- she had her gallbladder removed last year and has had some grumbles since then, but this was persistent. On Tuesday evening the pain became worse and she began vomiting.

She called 111 around 8. 30pm and was quickly put through to a nurse who arranged an emergency ambulance. The paramedics did initial heart checks at home and then transferred her to hospital for full assessment. She was admitted to Monklands Hospital and is now awaiting surgery following tests that have confirmed stones in her bile duct.

We would like to thank all staff involved in identifying the urgency of the situation and arranging prompt emergency care for her.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 24/08/2015 at 15:40
Published on Care Opinion at 16:23

picture of Shona Lawrence

Dear Lucyvp

Thank you very much for taking the time to provide positive feedback on the service provided to your mother in law. I was sorry to learn that she has been unwell, however I am pleased that her symptoms have been confirmed and that a treatment plan is in place.

I note from your posting that contact was made with the NHS 24 111 service and that the call was managed quickly with an ambulance being requested. I am pleased to learn of the positive experience provided by NHS 24 and also by the other health professionals involved in your mother in law's care. I do wish her well for the future.

Thank you again for your complimentary feedback. Should you wish to provide any additional patient detail to enable us to identify the staff who managed the call here at NHS 24, I would be pleased to hear from you. I can be contacted directly on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 8 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 25/08/2015 at 13:05
Published on Care Opinion at 16:24

picture of Martin Esposito

Dear Lucyvp

Thank you so much for sharing this story.

Like Shona, I was also really sorry to hear that your mother in law had been unwell but pleased to hear about the response and care she has received. We are working hard to ensure that there is a ‘joined up’ approach to providing unscheduled and emergency health care and it really pleasing to read about examples such as this.

I am so glad that we were able to help your mother in law on that evening and wish her well with her recovery.

Take care

Martin.

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Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 19/02/2018 at 08:44
Published on Care Opinion at 09:02

picture of Rick Edwards

Dear Lucyvp,

Firstly please accept my apology for my delayed response. We endeavour to respond to feedback received through Care Opinion within three working days. A routine review of the system shows that we have not responded to your submission.

Thank you for taking the time to share your experience at what must have been a very worrying time for your family.

Feedback from people using our services is really important; it enables us to reflect and learn about what we are doing well and what we could do better. It's really gratifying for staff to hear when they have had a positive impact on both patients and their family and it will be my pleasure to share your feedback with the staff in the emergency receiving areas at University Hospital Monklands.

I hope this finds you all well.

Kind regards

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Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 21/02/2018 at 18:38
Published on Care Opinion on 22/02/2018 at 09:07

picture of Karen Phillips

Dear Lucyvp,

Thank you for your post on Patient Opinion, on what must have been a worrying time for you.

I will be delighted to pass on your positive comments to the surgical team in the receiving ward for surgery.

Hope this finds you feeling much better.

Kind Regards

Karen

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