"Care during bladder tumour removal"

About: Forth Valley Royal Hospital / General surgery Forth Valley Royal Hospital / Oncology unit

(as a relative),

My mum received excellent and dedicated care from all of the staff at the Forth Valley Royal Hospital, Larbert, Scotland, this month (August 2015). The speed of care from initial diagnosis to an operation to remove the tumour was fantastic, and at ever stage in the process, everyone from Consultants, to Nurses, to Anaesthetists, to Health Care Assistants were professional, introduced themselves, explained what would happen clearly, were considerate and made my mum feel well cared for and that she remained in control of her treatment. Things simply could not have been better.

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Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear JAD2008

Thank you very much for taking the time to leave such lovely feedback about your mums recent experience at NHS Forth Valley. I am delighted that your mums experience was such a positive one.

I will feedback to the team your kind words, as it is always rewarding for the staff when they are recognised and thanked for their hard work and commitment.

I hope that your mum is recovering well from her surgery.

Thank you once again,

Kindest regards

Pauline Marland

Person Centred & Patient Experience Coordinator

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Update posted by JAD2008 (a relative)

Thank you for passing on my feedback. My mum was looked after in the Ambulatory Care / Day Surgery unit.