"Time Warp - Never heard of Customer focus or..."

About: Musgrove Park Hospital

Despite both of us having good education, clincal and surgical time lines and sound knowledge of bowel cancer.

We have been given no feedback from surgical staff.

Time frames laid downby government are ignored with no explanation.

And try to complain about your treatment, well 3 days to loag a complaint then 36 days to look in to it.

With cancer this is unacceptable.

50 days from being told you need at operation to remove a tumour? feedback - "do not phone the surgeon talk to a nurse"

Story from NHS Choices

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Response from Musgrove Park Hospital

I am sorry to read your message. I hope you feel this is now being taken forward for you, and you have all my contact details. Sonia Cawte, Complaints Officer, Musgrove Park Hospital. 01823 342513

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful