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Excellent service

Story from nhs.uk

"Excellent service"

About: Nuffield Health, Shrewsbury Hospital

The nurses were constantly checking up on me to make sure I was okay before and after the surgery. My surgeon and anaesthesist both met me before the surgery and did some checks on me and reassured me what was going to happen in the operation and rechecked that it was still something that I wanted to go through. One of the overnight nurses took care of me during the night and she was so gentle and an overall lovely nurse. Could not ask for a better service!

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Responses

Response from Nuffield Health, Shrewsbury Hospital 8 years ago
Nuffield Health, Shrewsbury Hospital

Submitted on 04/09/2015 at 09:39
Published on nhs.uk on 05/09/2015 at 02:31

Dear Lauren,

Thank you for this excellent review. I look forward to sharing this feedback with Mark and his team at the Shrewsbury hospital. I am very pleased to see that the nursing that you received both pre and post-surgery exceeded your expectations. I am also pleased to see that your general experience before the surgery also met your requirements and gave you sufficient reassurance pre procedure.

One of the core aims of Nuffield Health is to pioneer patient centric healthcare and be the exemplar for practice across the industry. It is experiences, such as yours, that help re-affirm our commitment to deliver a superior patient experience.

On behalf of Nuffield Health I would like to once again thank you for your feedback and for taking the time to review your experience on the NHS choices website.

With kind regards,

Ben Nuffield Health consumer care

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