"The staff on Ward 9 should be ..."

What I liked

The staff on Ward 9 should be praised for their kindness and care given to the patients on this ward. The staff here were very attentive and clearly made a stay in hospital as comfortable as possible. The catering staff were excellent and allowed for flexibility in what they provided -which can be key to feeling well once again.

What could be improved

I was appauled at the lack or resource to clean, this is not a lack of commitment by the staff, a lack or resource. In my limited 3 day stay I was disgusted to realise that the bathroom shared on the ward had not been cleaned in 3 days. Given that all patients in the ward at the time had stomach upsets through one reason or another the state of the loo was appauling, filthy & dirty. The seat was wiped down, and that was the only loo/bathroom cleaning undertaken during my stay. I would have though more care or time should be allocated to this task as a minimum to stop the spread of bacteria. Once again I praise the staff for their kindness but would not visit again due to the hygiene standards of cleaning of personal facilities.