"I was disappointed with the urgent care my son received"

About: Hurley Group Moorfields Eye Hospital (City Road)

(as a parent/guardian),

Took my 7 year old son to Queen Mary's hospital urgent care with painful right eye, waited for 4 hours to be seen by the doctor who failed to diagnose foreign body in the cornea and sent him home with drops for conjunctivitis.

Took him to Moorfields eye hospital in the early hours of the morning, where he was seen quickly, efficiently and had foreign body removed.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sharon Fernandez, Hurley Group

Thank you for your feedback, we welcome all feedback and will discuss this in our training sessions with a view to improving our service.

We are sorry that your experience was not a positive one, and do hope your son is recovering.

Please feel free to contact the Urgent Care Centre on 0208 308 5611 if you would like us to look into this further.

The Hurley Group.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Moorfields Eye Hospital (City Road)

Thank you for your comment. Quick and efficient and available is I think what people look for in an A&E service and it is appreciated when this is recognised. Thank you for taking the time to leave such a positive comment and you know where we are should you need us again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful