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Parking Scheduling

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"Parking Scheduling"

About: Pontefract General Infirmary

(as the patient),

What could be improved

Parking

Scheduling

Anything else?

I attended outpatients eye clinic for a 9:45 am appointment. At 10:30am patients were informed that one consultant was running 15min late and the other 1 hour late - no explanation why. At 11:05 two patients were called. There had been no update on the timings of appointments. I was then 1h-20min past my appointment. I walked out and explained why to reception. I will avoid attending this hospital if at all possible. I have had appointments at other hospitals and have rarely had to wait more than several minutes. The appointment system at Pontefract just does not seem to work. I could understand having to wait if a doctor is called out but this was an eye clinic and how it could be over 1hour-20min out with appointments is beyond me. If you are given an appointment - take a packed meal. Message to the hospital - keep patients informed.

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Responses

Response from Pontefract General Infirmary 14 years ago
Pontefract General Infirmary

Submitted on 21/05/2009 at 14:06
Published on nhs.uk on 15/11/2009 at 20:37

We appreciate that waiting can be frustrating and apologise for the inconvenience caused. It is important that staff communicate delays, and the reasons for them, to patients and we are sorry if this did occur on the occasion in question. We would be pleased to investigate the specific circumstances of this incident and would invite the patient to contact the Trust Patient Liaison Manager on 01924 213684.

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