"Department and pharmacy communication"

About: Queen Alexandra Hospital

It is a pity that the department still uses paper scrips; and I guess the same for all other departments. Departments should have access to current stock held in the pharmacy and the scrip should be electronically sent from the department to the pharmacy. The current paper based system appears cumbersome and time and resource intensive. In addition, if the pharmacy does not stock an item, the duty pharmacist has to get hold of the doctor, who, if unavailable has to then get hold of the pharmacist to be told that the scrip cannot be fulfilled. Whilst this is happening, the patient has to wait; in my case 45+ minutes. It appears that the system then has the doctor contact the patient’s GP to get the GP to raise a scrip; this is done electronically but still relies upon someone sending the information to the GP.

Requires improvement I suggest.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

I am very sorry to read of the delay you experienced in receiving your presciption. Please be assured that your comments regarding the current system have been shared with the Pharmacy Department and will be given consideration. Should you ever need to share your views with us directly, good or bad, then please contact our PALS Team at PHT.PALS@porthosp.nhs.uk or via the free phone on 0800 9176039 who will be happy to help and advise. Kind regards. Debbie

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Response from Queen Alexandra Hospital

I am very sorry to read of the delay you experienced in receiving your presciption.

Please be assured that your comments have been shared with the Pharmacy Department and will be given consideration.

Should you ever need to share your views with us directly, good or bad, then please contact our PALS Team at PHT.PALS@porthosp.nhs.uk or via the free phone on 0800 9176039 who will be happy to help and advise.

Kind regards.

Debbie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful