"Admission with chest pains on 9 June 2015"

About: Luton & Dunstable Hospital

I received excellent treatment initially by paramedics and ambulance staff. I was then seen immediately and assessed by trauma staff at the hospital;they impressed with their approach and I was kept informed by them. No urgent treatment was considered necessary but I was advised that I would need another blood test 12 hours after my symptoms first appeared.

I was transferred to the Assessment Ward and eventually a further blood test was administered. This proved satisfactory but I could not obtain a discharge letter within three hours. I asked to discharge myself at 23.00 and eventually received a letter by post, advising that I should have an 'o/p stress test with F/U at ACC with the results'.

Now, almost 10 weeks later I have heard nothing from Luton and Dunstable. I phoned 3 times after 4 weeks and finally spoke to the secretary of the consultant who I saw.in hospital. They said they would come back to me in 2 days but that did not happen. Sadly, this gives a very poor impression of routine patient treatment at this hospital.

Why have simple actions not been taken? Does one have to show serious symptoms to be looked after? Why am I now faced with complaining about L & D to my GP to get some response?

This is also an example of money being wasted by the NHS and a reinforcement of my view from a 4 week stay in 2010 that treatment is poor unless you are a potential emergency. Much room for improvement in my view!

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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