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Good Hope Orthodontics

Posted By Minnie123

"Good Hope Orthodontics"

About: Good Hope Hospital

(as the patient),

I was spoken to very rudely by a Secretary, disgusting attitude in my opinion.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 27/09/2015 at 13:13
Published on Care Opinion on 28/09/2015 at 12:26

Dear Minnie123

Thank you for your feedback regarding the Orthodontics Service at Good Hope Hospital.

I am very sorry to read that you felt you were spoken to very rudely by a secretary, this is not the standard of communication that is expected from hospital staff.

If you would like to discuss your experience further, can I please ask you to contact our Patient Services Team, who will be happy to take more details from you and raise this concern with the Department Manager.

You can either email: patientservices@heartofengland.nhs.uk or call 0121 424 0808 and speak with an officer.

I hope this information is acceptable and thank you for your comments.

Kind regards

Marie Helebert

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