"Customer service skills - ENT receptionist very..."

About: Medway Maritime Hospital

I had an appointment in the Ear Nose and Throat department and arrived in plenty of time, I spent 7 minutes waiting at the desk to check in.

There was no one else in front of me, the receptionist was doing their paperwork and did not look up to acknowledge me although they were aware I was there.

I think this is appallingly rude they could have quite easily taken my details and let me sit down instead they chose to completely ignore me until they were ready to communicate...

I am also not satisfied with the outcome of my results received on this day, I could have diagnosed what I was told myself.

a complete waste of time.

My appointment was on Friday 14th August 2015 and was between 3 and 4pm ENT department.


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Response from Medway Maritime Hospital

Thank you for your comments, as the Senior Operational Manager for the department I was disappointed to read of your experience within ENT.

I have shared your comments with the manager of the reception team and asked her to review your comments and pass on to those involved.

In terms of your outcome you are welcome to have a second opinion.

Please contact your GP and ask to be re-referred to the department.

Once complete please contact me on the details below and I will book you in with the Clinical Lead for the department.

Benn Best

Senior Operational Manager

Urology, Vascular, ENT, Audiology and Orthodontics

The Medway NHS Foundation Trust

T: (01634) 830000 Ext 8941

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