"Shining Star"

I had the pleasure of assisting a patient living with Dementia for a weekend Ophthalmology appointment last Saturday, the member of staff on reception went above and beyond in making us welcome, assessing our needs even to the point of offering the patient half their lunch when they realised I had no money for food/drinks while awaiting transport back to our residential home (as my escort duties were unexpected I had neither money/phone nor a packed lunch on my person)

Every member of staff on duty saw the person and not the condition, making the patient feel safe, secure and valued.

The NSL designated taxi driver for our return journey back to Sleaford on hearing 'My patient's love of Welsh Choir music, accessed the music much to 'My patient's delight, making them very happy.

I can not thank all involved enough for making the whole experience for 'My patient' in their own words "magic". Although I wish to remain anonymous to protect 'My patient's' identity please accept my sincere thanks and gratitude for a very pleasant experience.