"Saddening and Unexpected Treatment"

About: St Mary's Hospital (London)

Having been admitted to this department via A & E in Aug 2013 and treated very well, I expected that the treatment I would receive this time round would be the same - as the nature of admittance was the same. Wrong.

Test results for 3 swabs taken and urine had not been returned (in order to make an informed decision in my case) and I was told that the scan I had was sufficient for the cause. Are the results for the swabs and urine taken irrelevant?

Told I would have an outpatient MRI appointment to investigate the issue, but I was admitted for the same issue as 2013 so why wait? Do I need to be admitted to hospital again to be taken seriously.

Communication - poor. Was meant to be sent for a scan on 11 Aug 2015. Waited all day. nothing.12 Aug 2015 (morning rounds) - told no scan was booked and that one would be arranged. 2 hour later a porter came to collect me and they brought me to the wrong place - they were provided with no paperwork for me though they asked for it. Reception at Emergency Gynae told the porter that I should not be there and he said, well what can I do. Waited 1 hr 40 mins. Spoke to a nurse to ask if they could call the ward and let them know I am still here. The nurse said "they know". I repeated what I heard at the reception desk and within 5 mins I was seen by the team.

Discharged on 13 Aug 2015, and summary states 12 Aug 2015. Tried to get it amended and the ward administrator was rude and dismissive.

Consultant who came to see me on 13 Aug 2015 was dismissive and said that nothing may need to be done in my case but that they would investigate the issue as an outpatient. Really? Hospitalised twice for the same issue and nothing will need to be done?

Catering staff and Health Care Assistants on the ward seemed to be the ones who kept things going.

Focus seemed to be on clearing beds and ensuring that the ward budget was not impacted. My observation and experience (also what was said and how I was made to feel).

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices.

We would like to apologise for your experience with using the Gynaecology service at St Mary's hospital.

Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns.

We would encourage you to contact PALS by email on pals@imperial.nhs.uk or by telephone 0203 313 0088

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