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Excellent emergency care for father

Posted By Sam1985

"Excellent emergency care for father"

About: Heartlands Hospital / Accident and emergency West Midlands Ambulance Service University NHS Foundation Trust

(as a relative),

Excellent response from West Midlands Ambulance after calling in for collapse of my father. Utmost care from the heathcare team. Well done.

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Responses

Response from Regional Head of Patient Experience, West Midlands Ambulance Service 8 years ago
West Midlands Ambulance Service

Submitted on 17/08/2015 at 09:00
Published on Care Opinion at 10:35

Dear Sam1985

Firstly, I hope that your father is making a good recovery, and I thank you for your feedback.

Where possible we like to share patient feedback with our staff, if you would like us to share your comments with the attending ambulance crew I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366.

kindest regards

Marie

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 27/09/2015 at 12:53
Published on Care Opinion on 28/09/2015 at 12:22

Dear Sam1985

thank you for your feedback about the medical care provided to your father when he was unwell last month.

I do hope that he is now recovering well and I will share your comments with the Emergency Department Team.

I hope this is acceptable and once again thank you for taking the time to provide your comments, patient and family feedback is extremely important to us.

Kind regards

Marie Helebert

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